Accessibility for Highland Experience Tours




Scottish Specialists

 

 

 

About Highland Experience

 

 

 

 

Highland experience coach

 

 

 

Please be aware that this access guide does not represent the opinions of Highland Experience Tours, however aims to best describe the facilities and services on offer throughout our tours to our visitors

 

INTRODUCTION

Highland Experience Tours are a multi-award winning five star guided tour company. We offer 1 day tours and 2-8 day tour packages of Scotland. We operate a fleet of Mercedes vehicles with a large range of seating capacities from 16, 19, 29 and 33 seats. We depart uniquely from three departure points - Edinburgh, Glasgow and Inverness.

Apart from the scheduled 1 day excursions and multi-day tours we can also create customised tours to suit any group size or requirement. Please send us your specific requirements and we will quote accordingly.

We offer friendly guided tours that provide you with the perfect way to explore and discover the glorious scenery, fascinating history and wonderful heritage of Scotland. Our guided tours allow you to experience the real Scotland and enjoy the warm hospitality!

If you would like to book a tour or have any queries, you can contact us through any of the following options:

www.highlandexperience.com  - Book through our website!

0131 226 1414 within the UK or if you are calling from abroad +44 131 226 1414 - Give us a call!

info@highlandexperience.com - Email us! 

ENTRANCE

Cafe Nero Highland Experience Tours Edinburgh departure point

We are located in Caffe Nero on the the historic Royal Mile, only 300m to Edinburgh Castle - amongst all the excitement! However, due to our prime and very old location, our accessibility is very restricted with no ramp access available up the two sets of steps externally and internally.

Our staff are available outside and inside throughout the check-in process to assist with bookings.

VEHICLES

We have a fleet of 16, 19, 29 and 33 seater Mercedes vehicles. They feature large panoramic windows, reclining seats and air conditioning as standard. All of our buses are equipped with a first aid box and our Driver Guides will always provide safety instructions in English prior to departure. The maximum number of steps on to our buses is 3. The buses are not wheelchair accessible, however we have space to store folded wheelchairs should this be required. Staff are unable to physically assist those getting on and off the bus, therefore please ensure you are comfortable doing this yourself or with a companion.

ACCOMMODATION

If you are participating in one of our multi-day tours, we work with a variety of local accommodation providers. However, not all accommodations have accessibility within their premises, for example many do not have lifts. We always book accommodation for our guests on the overnight tours therefore please state any specific requirements at the time of booking your tour. Additionally, if you are booking a multi-day tour and require an accessible room, please contact us at info@highlandexperience.com or 0131 226 1414 for further information.

COMMENTARY

Our tours are conducted in English by our driver guides. We have one multi-lingual Loch Ness tour that we have available through audio commentary the following languages; English, Spanish, German, French, Italian and Japanese. Please request in advance should you require a script for your tour. Driver Guides will always provide safety instructions in English prior to departure. If at any point you feel anything is unclear or you cannot hear the driver, they will be more than happy to repeat answers to questions.

EDINBURGH DEPARTURES

How to find us

Please see our website www.highlandexperience.com for full details and maps on our meeting point.

The nearest railway station to us is Edinburgh Waverley.

Directions to us from Edinburgh Waverley

Waverly station exit

  • Take the Market Street exit of Waverley train station (alternatively, taxi ranks are located on the Princes Street or Waverley Bridge exits)
  • Turn right upon exiting
  • Take the next left, Cockburn Street
  • Turn right at the top of Cockburn Street and you will have reached The Royal Mile - turn right and continue up towards the left handside of the street we are located at Caffe Nero, 1 Parliament Square, Royal Mile/High Street, Edinburgh, EH1 1RE
 

Directions to us from Airlink bus stopAirport Bus Link

  • As you depart from the bus, head south towards Market Street.    
  • You will see a mini roundabout at the crossroads, head straight across towards Cockburn Street
  • Turn right at the top of Cockburn Street and you will have reached The Royal Mile - turn right and continue up towards the left handside of the street we are located at Caffe Nero, 1 Parliament Square, Royal Mile/High Street, Edinburgh, EH1 1RE

Alternatives

Bike stand outside Highland Experience departure point

If you plan on cycling to our departure point, the nearest bicycle rack is just a short walk from us, located just outside the entrance to Burnet's Close. If you are getting to us by bus, George IV Bridge and North Bridge are the nearest bus stops to us which numerous local buses serve. If you require any additional information please see the following:

Local Transport: http://transportforedinburgh.com/

All transport: http://www.travelinescotland.com/

Parking: http://www.parkopedia.co.uk 

GLASGOW DEPARTURES

How to find us

  • Take the Dundas Street exit from Glasgow Queen Street Station
  • At the end of Dundas Street, take a left on to West George Street
  • Continue towards George Square
  • After George Square, continue straight towards our departure point at 266 George Street, G1 1QX (located between North Frederick street & John Street) 

INVERNESS DEPARTURES

How to find us

  • Upon exiting Inverness Railway Station, take a left on to Strothers Lane
  • Take a left on to Academy Street
  • Take the next right on to Queensgate
  • Turn left on to Church Street
  • Take a right turning on to Bridge Street and our departure point is located just outside the Visitor Information Centre next to Bella Italia.
  • The full address is: Bridge Street, Inverness, IV1 1HG.


CONTACT US

we'd love to hear from you!


Tel : 0131 226 1414


Email : info@highlandexperience.com
Twitter : @HEXTours

No. 1 Parliament Square
High Street (Royal Mile)
Edinburgh
EH1 1RE