When a passenger wishes to make a cancellation of a 1-day scheduled tour the following charges apply:
We reserve the right to cancel trips under exceptional circumstances such as those out with of our control. In such cases clients will be promptly informed and offered:
The 20% deposit is forfeited on any cancellation, which must be notified to the company in writing by e-mail or post, and sent via recorded delivery.
Where the balance owing on a tour is not paid prior to the six week deadline then the company reserves the right to cancel the tour and forfeit the deposit.
Children policy: We do accept children of 3 years old and above on all tours, providing a valid proof of age,
Luggage policy: Maximum weight: 15kg. Maximum size: 55 x 40 x 20 per person. Left luggage offices available in Edinburgh,
Any personal property should be carried at the
Unless stated otherwise, food, attractions and accommodation is not included in the tour price however; clients may be eligible for a discount when mentioning Highland Experience.
Smoking is not permitted on any of our vehicles.
Highland Experience recommends all passengers take our suitable travel, medical and cancellation insurance.
Driver tips are not included in the tour price but if deserved, greatly appreciated.
Please note that we operate with a minimum number of 5 passengers on all tours except private tours.
Seating is allocated on a first-come, first-serve basis.
As we continue to strive for improvement we would like to hear your comments and if we have failed to deliver the quality experience advertised we will refund your money in full. This offer applies to the scheduled transport element only and no third parties, i.e. accommodation, meals or attractions.
Clients booking ' TOUR ONLY' option should follow this information as NO accommodation is included in the price.
Guest will be dropped in a central point in each location.
Please contact us for details of locations, firstname.lastname@example.org
You will need to make your own way to your accommodation.
You will also need to make your way back to the drop point the following day to be collected.
You must inform Highland Experience at least 2 days in advance of your tour departure where you have booked your accommodation.
Please contact us after booking and we can inform you of the locations to book.
Should you experience any difficulties please contact us where we will be happy to help.
It is the responsibility of the Passenger to ensure that they are at the departure point in good time and that they adhere to the departure times given in the Company's publicity and by its representatives. Coaches will not be held for Passengers who are late.
Whilst the Company shall use its
Tickets for steamships, aircraft, trains or other carriers which are obtained by the Company on behalf of the Passenger are subject to the conditions of carriage of the individual carrier. The Company undertakes to select hotels, restaurants and coach companies which have a good reputation. The company will not accept or have any liability for the acts
The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of the Company.
In order to process your booking and to ensure that your travel arrangements run smoothly, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). We may also use the information provided to keep in touch with you to obtain feedback and to advise you of the Company’s products and services (including special offers) from time to time. In addition, we may be required to pass this information on to third parties (such as accommodation providers or other suppliers relevant to your booking). We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.