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Privacy Policy

Highland Experience are committed to protecting and respecting your privacy.

Our privacy policy explains how we use any personal information we collect about you when you use our website. We will be open and honest about the information we are collecting and what we will do with it.

What information do we collect about you?

We collect information about you when you book a Highland Experience tour. We also collect information when you provide feedback or use our online chat. Website usage information is collected using cookies. The types of information we collect can be the following; Names of people booking tours or products, payment details, address, email address, phone number and country of residence. In this regard, we are considered therefore to be a ‘data processor’.

Extra information you may wish to provide e.g. Information about your health, if you have a medical condition that may affect your tour such as the provision of wheelchair assistance or oxygen or dietary requirements which is not ’sensitive data’ but may imply or suggest your religion, health or other information.

How will we use the information about you?

The Highland Experience use your personal data for the following purposes:

  • To provide you services and enhance your experience with us.
  • To manage the tour check-in process
  • To send a confirmation of booking and reminder e-mail or to provide further information.
  • Confirming your identity when you contact us
  • To obtain feedback on our product and services
  • Management Information reporting

How long will we hold your personal data?

Highland Experience Tours will hold your data for a reasonable period to fulfil the requirements of the purposes of processing that data and will regularly review all data held by the company and delete securely as and when required.

Who will access your personal data within Highland Experience?

Some of your personal data will be available to Highland Experience employees.

The type of personal data shared will be relevant to the purpose for which the data is used.

Sharing your personal data with third parties

Third parties are organisations that are not Highland Experience.

We share your name with third parties such as:

  • Accommodation Providers and other third party attraction suppliers

When we share your data, we only share the minimum required for the purpose of the data processing. We also ensure that processes are in place so that data is always transferred to third parties securely.

We will share with credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments, and (where necessary) to carry out fraud-screening.

We will not share your personal information with any other third party.

How do you protect my data?

Any information sent to Highland Experience is protected using robust industry-standard security methods ensuring data is safeguarded whilst being sent over unprotected communications paths such as the internet. When it reaches us, we store it securely and only provide access to those authorised. Although we safeguard your personal information once received, Highland Experience cannot guarantee the safety of any personal information you transmit to us using online methods due the inherently insecure nature of the internet.

Our security measures include:

  • EV SSL certificate to provide a maximum secure internet connection
  • Industry standard Next-Gen firewalls
  • Encryption of data where appropriate
  • Penetration testing of systems
  • Internal policies setting out our data security approach
  • Training for employees on security and privacy

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 23rd May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:


Tel: 0131 226 1414